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Berry Jane is taking a break in September! Click for Info

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USA Returns and Exchanges

USA Returns & Exchanges

Need to return or exchange an item? We're happy to help. Please review the information below before starting your request.

Before You Start

Return or exchange requests must be submitted within 14 days of delivery. Items must be unworn, unwashed, and returned in their original condition with tags and packaging.

Some items are not eligible for return or exchange, including:

  • Final Sale items, Clearance items, BOGO promotional items

  • Items purchased with a discount of 15% or more

  • Bikini bottoms, intimates, bras, sports bras

  • Towels, hats, face coverings

  • His & Hers matching sets, seasonal matching pajamas

  • Sealed swimwear once the protective seal has been opened or removed

  • Items that have been worn, washed, stained, damaged, or returned with odors

Eligibility is determined according to the terms of the promotion and our return policy in effect at the time of purchase.

What is your exchange/return policy?

Eligible items may be returned within 14 days of delivery of the last item delivered in your order for an exchange or store credit.

Return shipping is the customer's responsibility unless the return is due to an approved defect or an error on our part.

All returns must be approved before they are mailed back to Berry Jane.

How do I start a return or exchange?

Use our online Returns Portal to submit your request.

Important: You must log in using the same email address used to place your order.

If you checked out using Shop Pay, Apple Pay, Google Pay, or another accelerated checkout and do not already have a Berry Jane account, you will need to create an account using the same email address associated with your order.

Once logged in, locate your order and submit your return or exchange request.

Please wait for your request to be approved before mailing your items.

START A RETURN OR EXCHANGE

How do I mail my return or exchange?

Once your return has been approved, please securely package your items and mail them to:

Berry Jane Returns
600 Suffield St., Unit #870
Agawam, MA 01001

Please include your order number with your return. You may include your order receipt, order confirmation, or another note clearly showing the order number.

Please return garments folded with their original tags and packaging whenever possible.

Please do not use large boxes. Large packages may not be accepted at our return location.

We strongly recommend using a trackable shipping service and keeping your tracking number until your return has been processed.

Items sent to any address other than our approved return address may be lost, abandoned, or returned to sender. Berry Jane cannot be responsible for returns mailed to an incorrect address.

I sent in my return. When will it be processed?

Returns are processed after they are received and inspected.

Please allow several business days after your tracking shows delivery for your package to be received, inspected, and processed.

You'll receive an email once your return has been completed.

I requested an exchange. When will I get my new items?

Once your return has been received and approved, your exchange will be processed.

Because many Berry Jane styles are made to order, replacement items may require production time before shipping. You'll receive tracking information when your replacement order ships.

How will my refund or store credit be applied?

Approved returns are generally issued according to the return option selected or approved for your order, such as store credit or exchange.

If a refund to the original payment method has been specifically approved, it will be returned to the original form of payment.

Will you refund my original shipping fee when an order is returned?

Original shipping charges are non-refundable unless the return is the result of an error by Berry Jane or another exception has been specifically approved.

Customers are responsible for the cost of mailing an eligible return back to Berry Jane.

It's been more than 14 days. Can I still return or exchange my order?

Our standard return and exchange window is 14 days from final item delivery, and the online portal may no longer allow a request after that time.

If there are unusual circumstances, you may contact us to ask whether an exception is possible. Exceptions are not guaranteed and, when approved, may be limited.

Please do not mail an item to us without approval.

Ready to Start?

Before submitting your request, please make sure:

  • Your request is within 14 days of delivery.

  • Your item is eligible for return or exchange.

  • The item is unworn, unwashed, and in its original condition.

  • You're using the same email address used to place your order.

START YOUR RETURN OR EXCHANGE

Having trouble accessing your order? Contact hello@berryjaneusa.com and include your order number and the email address used to place the order.