Refund policy

RETURNS & REFUND POLICY

Returns

Berry Jane accepts returns/exchanges received within 14 days of the original shipment.  All returns/exchanges must be unworn/unwashed, have the original tags still attached, and have the hygienic liner intact (if applicable). Contact us regarding your order and we will send you an authorized return label.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Customized items and Items marked FINAL SALE cannot be exchanged or returned. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unopened. 

Several types of goods are exempt from being returned.

  • Personalized Items
  • Swimsuits, Bikini Briefs removed from the original packaging
  • Gift cards
  • Sale, Clearance Items
  • Used/Worn/Tried-On Swimwear or swim shorts

 

To complete your return, we require a receipt or proof of purchase. You can contact us about the return at hello@berryjaneusa.com

 

RETURN PRODUCTS TO:

Berry Jane LLC
905 Monument Ave
Fredericksburg, VA 22401

Questions? Email us at hello@berryjaneusa.com

Free Shipping in USA

Free Shipping on orders over $75 in USA, please use code FREESHIP

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Berry Jane will not be responsible for delays due to customs.

Exchanges

If you would like to exchange an item, we recommend that you return the unwanted piece(s) and place a new order for the replacement piece(s).  Items may be exchanged within 30 days of receipt. 

 

Refunds

All refunds will be applied to the original payment method, minus the return shipping charge. Please allow up to 2 weeks for your return to be received and up to 10 business days for a refund to be processed.

Berry Jane reserves the right to deny credit at its sole discretion if any item returned does not meet its return criteria (including but not limited to): unused, re-sellable condition, free of lint, pet hair, debris, odor of any kind, etc. If you wear the garment or swimsuit and rub up against a rough surface such as the side of a pool or cement etc, the suit will snag and rough up the surface of the fabric and possibly fray the seams; this is not returnable.

If you haven’t received a refund within 7 days, check your bank account. It may take some time before your refund is officially posted. If after 10 days you still have not received your refund yet, please contact us at hello@berryjaneusa.com

 

Shipping Issues, Damages with Carrier

If your item arrives damaged from the shipping process, please contact us: hello@berryjaneusa.com

We will need pictures of the damaged product and the box or packaging. Please keep the package and product as the carrier will need to inspect them.

 

Sale items

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

 

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