Returns and Refund Policies

We're Happy When You're Happy!

Berry Jane™ would like you to be completely satisfied and happy with your purchase!  We understand ordering online can be tricky - especially when it comes to purchasing swimwear or activewear!

We are happy to exchange or return qualifying merchandise minus original shipping charges within 14 days from the delivery date.

Exchanges are free for up to 2 items on one order ticket.

CLICK HERE  START YOUR RETURN OR EXCHANGE

Returns & Refunds - Orders are subject to approval. Return orders under $350 will incur a 15% restocking fee. You will be issued a return label that will be deducted from the amount to be refunded. 

QUALIFYING MERCHANDISE AND REQUIREMENTS FOR RETURNS & EXCHANGES

• Item is unwashed & unworn and in pristine (original) condition.
• No deodorant marks, perfumes, or stains
• No damage, pulled/snapped threads, fabric pilling or holes.
• All tags still attached to the garment (if applicable)
• RTW Swimwear in pristine condition, unworn with original hygienic liner attached.
• Item(s) are not a 15%+ discount, Sale or Final Sale (final sale items will be indicated on the product page). Orders with 15% or more discount require exchange only or store credit.
• High-waist Cheeky bikinis, bikini sets bralettes, towels, face coverings, his and hers matching swimsuits, custom lettering or monogrammed purchases are considered final sale and not eligible for a return or exchange.
• International orders are not eligible for exchanges or returns unless the garment has a manufacturers defect, or we've shipped the wrong item or size.
• We do not accept returns for refunds based on "not arriving in time".  We list estimated ship times on all product pages for your convenience.

Return Policies and Procedures

All garments must be returned in their original condition, and to our designated return shipping address issued with your authorized return number and original receipt. Please do not send back to our warehouse on the package. Please send merchandise back in original polybags, and with all tags attached (if applicable). Please include your original receipt. Buyer s responsible for the return shipping.

Once a return order has been authorized, you will have 14 days to get the item(s) returned to us. Failure to do so within the allocated time will forfeit your return.

NOTE: We are a small business that practices slow fashion. We hand cut and sew all our garments per order, unless labled with QUICK SHIP icon. Due to the handmade, made-to-order nature of our company, we reserve the right to consider or refuse all returns, refunds and exchanges carefully and at our discretion.

We are happy to handle exchanges within 14 days under most reasonable circumstances. If you aren't sure of sizing or a style, please contact us or consider purchasing an item from our Sale page or a try-on-at-home sample garment to ensure the best fit. Returns that are considered damaged will be noted, and we will send photos to you for your consideration. 

Returns that are considered damaged

We reserve the right to refuse returns on items that have been worn, soiled, laundered, or altered in any way. Items that do not meet these requirements will not be refunded, and your item(s) will be returned to you. Please do not return items without an official return-issued label or RMA #.

CLICK HERE  START YOUR RETURN OR EXCHANGE

 

REFUNDS

Please allow 5-10 business days for the refund to appear in your account. Refunds are issued in the original payment form. Original shipping charges are not refundable. Remember, your item(s) must meet the requirements listed above for return and refund.

OOPS! WE SHIPPED THE WRONG ITEM

Mistakes can happen :( In the unusual event that you received an incorrect item in your shipment, please email us at hello@berryjaneusa.com for instructions. Please send photos of the wrong item(s) you have received to expedite your exchange or replacement.

MANUFACTURING DEFECTS

We guarantee our merchandise to be free of manufacturing defects, however, we realize sometimes strange things happen during sewing. If this occurs, will promptly accept, or replace any defective item for exchange within 14 days of purchase. Please email us within 2 days of receiving the defective garment with photo(s) or submit your return online.

WRONG COLOR

Please note that various devices may have different display settings, which can result in slight variations in color representation. Therefore, we kindly request your understanding that we cannot accept returns solely based on perceived color differences unless you have received the wrong style or color-way from our end. We strive to provide accurate product descriptions and images to ensure a satisfying shopping experience.

TIME-SENSITIVE ORDERS

Orders placed for events, travel vacations, weddings, and holiday gifts will need to be placed 2-3 weeks in advance to ensure timely delivery. We are not responsible for items that are not received in time. Returns and refunds cannot be made for items not received in time. Items that are marked as refused and/or return to sender without prior authorization will incur a restocking fee.

SIZING ISSUES

Please check your size before ordering and check your order for accuracy before submitting payment. We've done our best to provide very detailed fit guides and size measurements for all Berry Jane products and our sizing is accurate to our product line. We suggest using the guides and measuring yourself with a measuring tape or ordering a Try-at-Home Fit SAMPLE where available.

If you aren't sure of sizing or a style, please contact us or consider purchasing an item from our Sale page. We cannot be responsible for items that don't fit properly.

SHIPPING ISSUES, LOST PACKAGES, DAMAGES WITH CARRIER

If your item arrives damaged from the shipping process, please contact us: hello@berryjaneusa.com

We will need pictures of the damaged product and the box or packaging. Please keep the package and product as the carrier will need to inspect them. Please check the estimated shipping times on each product to endure your order reaches you in time for any travel or holidays. If you aren't sure, shop early or send us an email to inquire about estimated shipping and delivery times. Some seasons are busier than others and we may be experiencing later ship times than usual. USPS may also be experiencing delays. We aren't responsible for in-transit shipping delays. Order cancelations due to shipping time are treated as refused returns and will incur a 25% restocking fee + associated shipping fees. 

We are pleased to offer free standard USPS shipping on all orders over $75 within the United States. To take advantage of this offer, simply enter the code FREESHIP during checkout. Please note that the free shipping code is only applicable for standard USPS shipping and does not apply to expedited orders.

LOST PACKAGES

We cannot be responsible for lost or stolen packages from the mail. Please check your tracking number and confirm receipt of the items. DHL works with USPS and hands packages off frequently and many tracking numbers will require an additional 24 hours to be confirmed in the system. If you suspect a lost or stolen package, please contact USPS on Missing Mail and Lost Packages page here: https://www.usps.com/help/missing-mail.htm

INTERNATIONAL ORDERS, CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. Berry Jane will not be responsible for delays due to customs. We are unable to offer returns or exchanges for Mexico, Canada or International orders for items that are not deemed manufacturer's damage. 

WARDROBING, FRAUD, BRACKETING, TRY-ONS 

Berry Jane lawfully reserves the right at our discretion to deny any orders or refunds that appear suspicious or unusual, i.e. Excessive returns or exchanges, fraudulent or friendly fraud, bracketing, try-ons, or wardrobing. We intentionally make each garment from scratch for our customers to avoid overproduction. When multiple items are purchased to try on we incur those costs and create a larger environmental impact. Please consider this before purchasing.

Berry Jane™ reserves the right to refuse service, credit, and exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges. A kind reminder that we reserve the right to refuse service to anyone who is rude or unkind to our team. We have the right to lawfully pursue any threats, and review extortion or cyberbullying.

CHANGES WITH YOUR ORDER, CANCELATIONS

Once an order is placed, you may have up to 2 hours to make changes! Please send us an email as soon as you notice a mistake in your order. Changes in your mailing address can be changed before items ship. Please notify us as soon as possible so we can make any needed corrections. We cannot be responsible for shipping to the wrong address as stated on your order or for items ordered that were input incorrectly. 

Order cancelations will incur a 50% restocking fee + associated shipping fees. Custom orders cannot be canceled. Please check the estimated shipping times on each product or email us to ensure your order reaches you in time for any travel or holidays. If you aren't sure, shop early or send us an email.

ORDERS $350+

Due to the handmade, made-to-order nature of how we manufacture, and the increasing number of returns and bracketing abuse, all orders $350 or more will require approval for any exchanges or returns. We will longer accept cancellations for orders over $500. Orders $350+ that are returned will incur a 50% restocking fee. Wholesale orders are non-refundable.

We are not responsible for buyers remorse, or lack of planning. We list delivery times plainly on each product page. Items are made to order, (which we state clearly in our Product pages, FAQs, About and Policies pages) When you place a large order with us, we are utilizing our resources - not pulling from stock to fulfill your order. i.e. We are printing, cutting and sewing the garment for your order, and trusting you have done your due diligence regarding size and ship times, and intention to follow through with your order. We kindly ask that you consider this before making purchase with multiple sizes of the same style.