Shipping Policies

We want to get your order to you as quickly as possible. Here’s a simple guide to our shipping terms:

Order Processing Times

• Orders are processed within 2-4 business days. Please note, processing times are separate from shipping and transit times, which will vary based on your order items, selected shipping method and destination. Please read our shipping info page for more fulfillment and transit information.

• Busy seasons (e.g., summer, holidays) may require an extra 1-3 business days.

• Large orders, custom orders and "His and Hers" matching sets may take up to 7 business days for cutting and sewing.

• Items labeled QUICK SHIP will ship within 24 hours via USPS Ground from our home office in Virginia.

Shipping Times

Domestic (Within the U.S.):

• Standard Flat Rate/First Class: 7-12 business days.

• USPS Ground Service: 3-5 business days.

• Expedited (where available): 2-4 business days.

International (Europe, UK, Canada):

• First Class-Parcel: 1-2 weeks.

• USPS International: 7-10 business days.

Note: Delays with USPS or customs may increase shipping time for international orders.

Where We Ship From

We ship from Virginia, California, North Carolina, Mexico, Florida, Latvia and China. Depending on the item you ordered and where it is being fulfilled from will determine your ship times. Items shipped from China will ship via DHL, ePacket or 4PX. Please allow up to 14 days for total transit time for items shipping from our fulfillment centers in China. 

Shipping Costs

• Within the U.S.:

  • Flat Rate: $7 (orders under $150).

  • FREE shipping on orders over $150.

  • Expedited shipping available at additional cost where available.

  • Some shipping costs will be Flat Rate $14 when being shipped from multiple locations.
    
    

• International:

  • Varies by location. Customers are responsible for VAT and import duties.

  • Free international shipping is not offered at this time.

Tracking Your Order

• Once your order ships, you’ll receive an email with tracking information. You can also track your package through your Berry Jane account.

• NOTE: Some orders are fulfilled through our international fulfillment centers via DHL+USPS and 4PX, these orders may change shipping hands once they arrive to USA. Please check your tracking or contact us if your tracking number doesn't update.

Important Notes

• We do not ship to PO Boxes or forwarding addresses. If you use a PO box for your shipping, there is a chance your order will be delayed, canceled or not delivered.

• We ship to APO/FPO addresses.

• We currently do not ship to the following destinations:

  • Crimea, Luhansk, Donetsk (Ukraine)

  • Russia, Belarus

  • Ecuador

  • Cuba, Iran, Syria, North Korea

  
  

Duties, Taxes, and Fees

• Duties, taxes, and other fees are determined by customs officials and are the customer’s responsibility.

• If these fees are not paid, the package will be abandoned, and no exchanges or refunds will be issued.

Returns & Exchanges (International)

• Items must be returned to our U.S. Distribution Centers. Visit our Returns page to begin the process.

• Customers are responsible for all shipping fees, duties, and taxes.

• Use Postal Service for all international returns.

For any further questions, please contact us!

 

🎄Christmas Holiday Shipping Deadlines

To receive orders by December 23:

• DHL/Express/Premium Shipping: Order by December 10.

• Standard Plus (U.S.): Order by December 12.

• Standard Plus (International): Order by November 28.

• Standard Shipping:

  • Swimwear & Activewear: Order by December 11.

  • PJs, Shoes: Order by November 30.