FAQs

FAQs

For Shipping Questions, refer to our shipping policies page

I am between sizes, what size should I order?

If you are between sizes, we recommend ordering up for better comfort. If you prefer a tighter fit on rash guards or leggings, however, size down. 

Do you accept returns for tried-on swimwear?

For hygiene reasons, we do not accept returns for swimwear that has been worn or tried on.

What about returns for rash guards? Can I order several rash guards to try on, and  return the ones I don't like?

Our items are not massed produced in China the way much larger companies are. We don't stock large quantities of products, we make each product to order when a customer places their order. That means, when you order 5 garments, we cut and sew those 5 garments for you, specifically. We pay the costs to produce that garment for you and ship it to you. When you return items that don't work out, we are out a few hundred dollars and have to donate these 5 garments and write it off as a loss. We are a tiny company in US and our profit margins don't allow for 100s of "try-ons" per month or even per year. We do work with our customers often on returns and exchanges, and we do allow some concessions for returns. As we grow, our return policies will change and become more flexible. But for now, this is just where we are.

I ordered the wrong size, can I return it?

Our priority is to make sure you are happy with your purchase, but since we work within a sustainable business model where every garment is made to order, we do have some limitations. Please keep this in mind when ordering and see our returns and exchanges policy page for details

How long does shipping take?

All orders are made for you! Because we are a sustainable manufacturing company, some orders may take up to 8 business days for cutting, sewing and shipping time, depending on where you live. We will send you a notification with tracking info when your order ships to keep you in the loop.

Our fulfillment time is calculated in business days, and is typically 2–5 business days. 97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

Please note: Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. Our fulfillment times are an estimate, but not a guarantee. If you are concerned about receiving an order in time for gift giving, we recommend ordering early.

How can I track my order?

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via your tracking page.

What are the best washing and care methods for your swimwear?

Our apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items. Line or hang dry is recommended but you can tumble-dry on a low cycle. Use a cool iron inside-out. 
Follow these instructions carefully to avoid fading, damaging or shrinking the garment.

Where are your products manufactured?

We are proudly made in America! Our cut and sewn apparel is made in Charlotte, NC, Baltimore, MD and Tijuana, MX. 

Do your swim leggings,  swimwear and rash guards provide UPF protection?

Yes, our rash guards, swimsuits and swim leggings provide UPF 50+ protection. 
Our dark and/or bright color styles keep UV rays from reaching your skin by absorbing them rather than allowing them to penetrate. The shiny polyesters in our fabrics are highly protective because they reflect radiation. 

What does 'UPF' mean?

Ultraviolet Protection Factor (UPF) indicates how much UV radiation (both UVB and UVA) a fabric allows to reach your skin. For example, a UPF 50 fabric blocks 98 percent of the sun’s rays and allows two percent (1/50th) to penetrate, thus reducing your exposure risk significantly.

What's the Difference Between UPF and SPF?

UPF measures the amount of UV radiation that can penetrate fabric and reach your skin. Sun Protection Factor, or SPF, is based on the time it takes for UV-exposed skin to redden; if you burn after 20 minutes, if used correctly, an SPF 15 sunscreen may protect your skin 15 times longer. UPF measures both UVB and UVA rays, while SPF measures only UVB.

Are your swim leggings, rash guards and swimsuits chlorine-resistant and saltwater resistant?

Yes, our leggings, sports bras, and swimsuits are salt water and chlorine-resistant.

Are your swimwear prints fade-resistant?

If washed per our care instructions, the print should not fade. But with all dyes, nothing is 100% fade-free. Take care to not leave in the sun or use chlorine bleach when washing.

Are your fabric dyes and inks safe?

Yes! We use Kornit water-based and NeoPigment inks that are Oeko-Tex™ certified, which means they are safe to print on children’s clothing (and reduce environmental waste!) These inks provide a high washing colorfast AATCC rating of 4.

The test used to measure colorfastness to light is AATCC 16 option 1 or 3. “The AATCC 16 Option 1 and 3 are test methods of the American Association of Textile Chemists and Colorists (AATCC). After the exposure the difference in color between the exposed and protected parts of the fabric are compared to the AATCC gray scale and the degree of fading is rated.”

Grade 5 = no fading
Grade 4 = slight fading
Grade 1 = high degree of fading

For our sublimation products, we use Mimaki Dye Sublimation Ink Sb411 and Sawgrass SubliJet HD ink for sublimation products. Both of these inks are Oeko-Tex™ certified. 

Do you use eco-friendly or recycled fabrics?

Whenever possible, we use recycled polyester fabrics, organic and eco-friendly fabrics.

What is recycled polyester?

Recycled polyester (rPET for short) is a fabric that’s produced from synthetic fibers. Recycled polyester is produced by recycling existing materials (like plastic bottles and packaging) but still has all the characteristics and performance as a regular polyester, making it a more sustainable fabric alternative.

How’s recycled polyester made?

Recycled polyester is made by crushing plastic products into small pieces. These small pieces are then processed into yarn, transformed into a fiber, and then made into a fabric.

What are the advantages of recycled polyester?

Producing rPet takes 33% to 53% less energy than creating polyester from scratch. Also, rPet produces approximately 54.6% fewer CO2 emissions to the air than virgin polyester. By using recycled materials to make some of our swimwear, less plastic waste doesn’t end up in landfills.

Do you use recycled packaging?

Yes. We use packaging made of post-consumer recycled (PCR) plastics. PCR plastics are made from items people recycle every day, like plastic bags and bottles.